Check Your Email Client Settings and Try Again Canon Pixma Mp922
paulcs...@gmail.com
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Jan 2, 2015, 8:44:08 PM one/2/xv
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I am trying to configure my Pixma cloud-set up printer for Google Cloud printing, but keep getting the following error:
"Cannot connect to the server. Please wait a while and try again."
I have been getting this error for about a week, at present. I accept tried contacting Canon support and they refer me to Google. I accept also tried exhaustive web searches merely come up with nothing. Exercise you have any possible solutions?
The printer is working with other Canon services, and therefore is connected to the spider web.
Many thanks.
mgerm...@gmail.com
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Jun 10, 2015, vi:23:57 AM six/10/fifteen
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Virtually two weeks ago, my brother experienced the same affair with a Pixma MG6220 afterward a power failure, and has not been able to successfully re-annals for cloud printing. Has had multiple calls with Catechism, the Internet access provider, and Google, and nonetheless not resolved. "Cannot connect to the server, delight wait a while and try again.".
Today, I had a power failure and cannot re-register my Canon MG6220 printer either. I get the same error message from the printer after registering the printed URL with Google.
If anyone has the solution, it volition be profoundly appreciated! Thanks.
mgerm...@gmail.com
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Jun 10, 2015, six:25:07 AM 6/10/15
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About two weeks ago, my brother experienced the same thing with a Pixma MG6220 after a power failure, and has non been able to successfully re-register for cloud printing. Has had multiple calls with Canon, the Isp, and Google, and nonetheless not resolved. "Cannot connect to the server, please wait a while and effort again.".
Today, I had a power failure and cannot re-register my Catechism MG6220 printer either. I get the same error message from the printer after registering the printed URL with Google.
If anyone has the solution, it will be greatly appreciated! Thanks.
kdLucas
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Jun 11, 2015, 12:56:17 AM 6/11/fifteen
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Check the printer DNS settings.
jra...@gmail.com
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Jun 11, 2015, ane:34:47 AM 6/11/15
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Kelly-- what am I looking for in the DNS Settings? My Canon was connected to Cloud Printer for 6 months. It would read as 'offline' afterwards a solar day or and then, only by requesting that the printer check for queued content, information technology would fetch the pages and print fine. That is, until virtually a calendar week ago, when it stopped beingness able to connect. I deregistered it from Cloud Impress, and information technology volition non re-annals.
Thank you, Jill
kdLucas
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Jun 12, 2015, 1:24:53 AM six/12/15
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Information technology depends on what model of printer you accept. Under TCP/IPv4 setting you should be able to manually enter a DNS server. You lot could use a public DNS server like 8.viii.8.8 .
Also, check your ECO settings to ensure the printer is not going to sleep. If it goes into a deep sleep it may break the connectedness needed (XMPP) that keeps it online with Google Deject Print.
cfa...@gmail.com
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Jun 18, 2015, half dozen:24:11 AM 6/18/15
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Same here. Did you stop up returning the printer?
marcfg...@gmail.com
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Jun 18, 2015, 6:57:17 AM 6/xviii/xv
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I am also getting this same mistake on my PIXMA MG4220. Cannon seems unwilling to admit that the problem is theirs. They referred me to google. Does google even have a support number for deject print. Since information technology's really only an API that is to be implemented by printer manufacturer i would be surprised if they did. This is odd that all of us are getting same issue starting at around the same time. And it might take even been subsequently a ability outage. Heed you lot it'southward non the showtime power outage this printer has survived at it's worked fine till around June the 9th. I hope someone can find something to gear up this. At least i'g not the only one affected
the-fool
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Jun 22, 2015, 12:22:32 PM 6/22/15
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This problem just happened to me last week after THREE+ years of successful cloud print. Changing the DNS server setting to a public chief and secondary DNS in my MX892 solved it immediately - huzzah! Many thanks to you, Kelly!
- the-fool
mike....@gmail.com
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Jun 25, 2015, 1:eighteen:49 AM half-dozen/25/15
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Changing both the primary and secondary DNS to 8.8.viii.eight fixed it for me. Cheers for the help. My printer is PIXMA 922. Catechism has instructions on changing DNS settings on their site.
mgerm...@gmail.com
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Jun 25, 2015, 2:02:39 PM six/25/fifteen
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Changing the DNS setting in the Canon MG6220 to 8.8.eight.8 instantly solved the problem 'cannot communicate with the server...' Information technology is now happily printing - Give thanks y'all for the recommendation!!! (annotation: first tried using the 'machine configure' for the DNS setting and it didn't solve the problem for us)
mike
s.j.smi...@gmail.com
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Jun 28, 2015, 8:57:40 PM half dozen/28/fifteen
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I'chiliad getting this same problem.I tried altering the DNS to 8.8.8.8 as suggested merely nevertheless didn't go whatever joy.
I'chiliad on a wireless Country and the printer had worked fine until last week when we started getting this error.
mgerm...@gmail.com
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Jun 28, 2015, 10:35:25 PM 6/28/15
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Subsequently changing the DNS, nosotros re-registered the cloud printer and it worked for the states. Possibly the DNS change, along with re-registering, may accept fabricated the difference.
southward.j.smi...@gmail.com
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Jun 29, 2015, 12:25:27 AM six/29/15
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I had tried deleting and so recreating the deject settings on the printer only cannot re-register due to getting the error virtually the server.
As a workaround I am now press using the Canon Print Service on my phone rather than through my Chromebook and that is working fine.
teresa....@gmail.com
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Jun 30, 2015, 2:19:07 PM six/xxx/15
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I just tried doing this, just it didn't fix my issue. Do I need to change both the primary and secondary DNS servers for this to piece of work? 8.8.8.viii *and* viii.8.4.4 ?
Teresa
P Lovell
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Jul 2, 2015, 5:31:55 AM 7/2/fifteen
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I am trying to complete "Google Cloud Impress setup" with my Brand new Catechism MX922. I have Wifi connectivity. I can AirPrint. I can print over WiFi from Desktop and Laptops (Win7).
When I enter "Cloud settings>Google Deject Print setup>Register with Google Cloud Print>Yes>English>Perform the authentication process>" it Prints out the QR Code and URL. I follow link and click Finish Printer Registration on Google cloud print Printer confirmation page. Then on the printer it says "Did the authentication url impress correctly?" which it did, so I answer >Yes
Then it proceeds to a screen "Confirming the authentication" briefly. Followed past near 4 quick beeps and the Error message: "Cannot connect to the server. Delight expect a while and endeavor once again."
My enquiry of the problem lead me to endeavour custom settings for the DNS - I set both to 8.eight.viii.8 ,problem persisted. I besides tried opening a port on the router firewall TCP:5222 - did non modify annihilation. I also tried switching to Wired LAN with cyberspace connection - no change.
I have virtually xx prints from the deject print printer registration... there is no way to try it without a print out.
Any recommendations?
I note: under cloud printing the printer it is trying to register is not MX922 just is showing up every bit MG8200:
edunc...@gmail.com
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Jul 7, 2015, 8:06:36 AM 7/7/15
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Was happily printing on my MX892 for years as well, and it stopped well-nigh a month or so ago.
Just now diagnosed it, and information technology is the aforementioned errors as others mention hither: can't connect to server.
I reset the Wifi.
I reset the Google Cloud Print setup. And tried again, nada.
I deleted the printer from my Google printer settings. Tried again, and no joy.
I went into the avant-garde settings and set my DNS manually to 8.8.8.8 and 8.8.4.four. Reset everything higher up and did it again, no joy. Fifty-fifty printed my settings and they are still.
-Eastward
edunc...@gmail.com
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Jul 24, 2015, 10:55:41 PM seven/24/15
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Canon is aware of the issue!
marcfg...@gmail.com
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Jul 24, 2015, eleven:29:41 PM 7/24/15
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Finally. I wonder if cannon Canada is likewise enlightened of this outcome I'll have to call them back now. At least they accept acknowledge the effect now...
Justin Edwards
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Aug 19, 2015, 8:56:14 PM viii/19/15
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Hi Kelly,
When I try to change DNS settings to eight.8.eight.viii, the only convention it gives me is 000.000.000.000. How do the 8s populate this scheme?
Cheers in advance!
Justin
Justin Edwards
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Aug 19, 2015, 9:24:19 PM 8/nineteen/15
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So I set the DNS Primary to 8.8.8.eight and Secondary to 8.eight.iv.four and am nevertheless getting the same bulletin. Whatever other suggestions?
Justin Edwards
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Aug nineteen, 2015, 9:50:25 PM viii/nineteen/15
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fyi...I saw the Canon product informational linked above.
I also chosen Catechism and they told me the issue is Google changing how their server authenticates usernames and passwords (something along those lines). While no there is no resolution with the issue, the Canon rep advised me to set up upwards equally a Classic printer. I did this and it worked. Information technology took but a few seconds to set upwardly, and now I can print from my Chromebook (finally!). If you're printer is registered with Canon, they will e-mail you when the product advisory is updated. Hope this helps.
Justin Edwards
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Aug 25, 2015, 9:57:30 PM 8/25/15
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Fyi, this seems to exist the final advisory for Google Cloud Print and affected Catechism printers. I received this today:
August 25th, 2015
This will update the Production Advisory we released concerning this phenomenon on July fifteen, 2015.
The phenomenon affects the Canon inkjet printers identified below and prevents customers from using them to print from Google Cloud Print™ and/or from registering them with Google Deject Impress. This phenomenon is due to a change in Google server's hallmark method.
MG6320, MX522, MX722, and MX922
For the MG6320, MX522, MX722, and MX922 inkjet printers, a firmware upgrade has been adult to resolve the phenomenon. Firmware update instructions are bachelor by clicking on your model number below.
Model NameCurrent Firmware VersionMG63201.5MX5221.090MX7223.010MX9223.010/3.011
MG4220, MG5422, MG6220, MG8220, and MX892
Firmware for the MG4220, MG5422, MG6220, MG8220, and MX892 inkjet printers cannot be upgraded to resolve this phenomenon. Accordingly, please follow these steps to prepare your inkjet printer every bit a Classic Printer and keep using Google Cloud Impress function:
1. Connect your printer to your computer either wirelessly or with a USB cable. Power ON the printer.
two. Ability ON the computer and connect to the Cyberspace.
3. Navigate to the Google Cloud Print home page and follow the prompts for adding and connecting a Classic Printer.
Thank you,
Customer Support Operations
Canon U.Due south.A., Inc
Contact Information for Inquiries
Catechism Customer Support Center
Phone: 1-800-OK-Canon
one-800-652-2666
TDD: 1-866-251-3752
Email: carec...@cits.catechism.com
For additional back up options: u.s.a..canon.com/support
Jamie Kyte
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Aug 31, 2015, 7:12:36 PM viii/31/15
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I have an MX925, been trying all day to connect to the cloud service but kept getting a server error.
I downloaded new firmware and it sorted everything out. Y'all can download the firmware by going Menu > SETTINGS > DEVICE SETTINGS > FIRMWARE UPDATE
Eric Duncan
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Sep 15, 2015, 2:45:12 AM ix/15/15
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FYI, I can confirm this across ii printers.
Every bit I posted before, Canon posted an advisory for all printers affected.
I had the MX892; and every bit y'all can read in the informational, the MX892 was not updatable to newer firmware that would fix this.
We purchased ours correct at 12 months ago. So, this was unacceptable to me.
I chosen Canon and explained that core reason we purchased this print was for the Google Deject printing as that'southward all nosotros use it for on 6 different Android devices. I practice print from my OSX laptop sometimes, but not frequently. The "resolution" they give for MX892 owners was to connect it to a PC and share the printer on the local network. Well, that does not work for my situation.
I demanded an upgrade to the MX922. It had the same characteristic list (less the retentiveness carte reader nosotros "do" use, and rear paper feeder for Rolled paper we "do" use).
At get-go, the representative took the hardline - stating Catechism'south policy is to not upgrade/swap a user because of a "Feature that was advertised no longer works. Especially through no mistake of our ain." He kept mentioning how this was Google's fault. I kept telling him that'due south unacceptable, as it was a characteristic I paid for - and use exclusively.
Asked to speak to a manager. Manager told me the same, but offered me two choices:
1) If you are a "Canon Loyalist Member" (or whatever paid support membership thing they offer is chosen), "then you can receive a discount on purchasing a new printer." I asked him what's the discount. Information technology had to be less than $50 out of my pocket to upgrade, or I am not entertaining that since this was my first Catechism product. His answer, "It would be a lot more than $50 out of your pocket for the MX922 with the membership."
two) Choice 2 was presented as, "I can escalate this to Corporate if y'all like. They volition review the case; but, I cannot speak for what they offer."
I asked for pick ii, since I was out of options. I was immediately transferred and say on a short concord while the tech explained the situation.
The very dainty man who came on, Chris I think was his name, said, "I only accept i question sit. Could you verify the date of purchase?" I verified it at about 13 months ago.
The printer has simply a 1 year warranty.
Chris said, "Ok. Nosotros'll be happy to upgrade y'all to the MX922. Give me your name and address..." etc.
Got the MX922, upgraded the firmware (straight from the Printer's options over Wifi! Awesome! No need for PC!!!). Joined it to Google Cloud Printing and done!
So... If you lot have a model that is not upgradable, and you purchased it within the terminal year, this may be a viable option.
Regards,
Eric
Ps, I am but posting this year every bit I believe as a consumer you are entitled to certain rights. If you purchased a production, and it was advertised to accept 10 feature, they must support X feature - at least in Warranty timeframes. I debated even making this mail service, because Canon treated me properly. Merely, i am afraid of others beingness turned away when they do take the right to upgrade for something "of equal or ameliorate value" to support X feature.
Mike Germano
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Sep 15, 2015, 3:14:43 AM 9/15/15
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have an MG6220, also in the aforementioned group of models that stopped cloud printing with no firmware upgrade to resolve the issue.
I've had my model MG6220 over a year (out of factory warranty) and information technology used to cloud print fine before June 2015. After Canon'south Customer Loyalty department offered to sell me a new replacement printer, I emailed Canon Client Intendance on 9/eleven/15 and got a very good tech with a work-around. I could not discover this piece of work-around anywhere else, including the Canon site.
I've been using it and it works well. A couple of extra push button steps when I Cloud impress, merely it's not bad and has been working consistently. See below:
Thank you lot for contacting Catechism product support regarding the Google Cloud Impress issues with the PIXMA MG6220.
I understand you are unable to print from your Chromebook and Android device via Google Deject Print. I understand this is frustrating to have it work ane fashion previously, and then change so that it does not. Google Cloud Print is a Beta service, and as such, is constantly having changes made to the service that have affected usage and reliability. Recently, they applied a pregnant security protocol update that essentially inverse how their servers authenticated registered units. In order to make our printers fully compatible again, a firmware update would be required. Yous noted that this particular unit, along with several others, are non going to receive a firmware update. This is due to the historic period and technical limitations of the models; they are physically unable to be updated to the new standard.
Now, that is non to say that yous are without options. Is the printer still registered, simply listed equally offline? If and so, you tin select the offline unit and select print, putting a job in the queue. Once the job is queued, you can and then manually pull queued jobs from the Google Cloud Print server using the 'Starting time Cloud Print" pick from the operation console. The instructions on how to exercise and so are listed below.
1. Confirm that the printer is turned on.
2. In the [HOME] screen, select [Special Impress].
3. Select [Start Cloud Print], and touch the OK push button.
4. The message is displayed request if you would like to connect to the server to check for the print data.
Select [Yes] using the up or down cursor push, and touch the OK button.
5. When print data exists, it will exist received and printed by the printer.
Next, you mentioned that you were using Google Cloud Print to print from your Android device. Do you lot know what version of Android you have? Depending on the version, you lot may be able to utilise the Catechism Print Service or the Catechism Print Inkjet/Selphy app to impress from your telephone instead. You should be able to bank check the Android version from your Settings app, nether a department that will say something along the lines of 'Almost this Device.' If yous reply with the version of Android your telephone is running I'd be happy to give yous instructions on how to apply the wireless printing functionality without using Google Cloud Impress.
I hope this information is helpful to you. Please let us know if we can be of whatsoever further assist.
Thanks for choosing Canon.
irish gaelic trinidad
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Oct 30, 2015, i:02:25 PM 10/30/15
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How-do-you-do. After I got the aforementioned message, I updated the firmware on the printer and information technology allowed me to register to google deject print.
I hope this helps.
Jacob Marble
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Nov vi, 2015, iii:02:20 AM 11/half dozen/15
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Aman Virk
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Nov 10, 2015, 10:18:30 AM eleven/10/15
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Assign the printer a static IP address ( Wireless Printer Off-line Problems )
For more help , visit http://world wide web.techtoolsweb.com/printer/wireless-printer-of...
or http://www.techtoolsweb.com/
An IP accost is an Cyberspace network address that the computer can apply to communicate with the printer. Enter a static IP address to make sure that the wireless connexion remains stable. Follow these steps to assign the printer a static IP accost.
o Get the printer IP address.
o Press the Wireless button on the printer control panel to view the network settings.
o Access the Network menu on the printer command panel.
o Print a Network Configuration Page or Wireless Examination Report page.
o One time you have the printer'south IP address, open a new web browser window or tab.
o Type the IP address in your web browser's address bar, and and so press Enter.
Make sure that you type the IP address into the browser's accost box. If you type it into a tool bar search box, the EWS will non open.
The Embedded Web Server (EWS) for the printer opens and confirms that the printer is on the same network equally the computer For more assist , visit http://www.techtoolsweb.com/printer/wireless-printer-of...
or http://www.techtoolsweb.com/
Aman Virk
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November 10, 2015, 10:eighteen:42 AM 11/10/fifteen
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Joey Smith
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Dec 25, 2016, 2:58:00 AM 12/25/16
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This worked for me! Update printer Firmware... should take thought of that. Thanks!
Source: https://groups.google.com/g/gcp-developers/c/pOz0nHCo65s
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